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The University of Houston Libraries are developing an expert system to assist library users in selecting appropriate indexes and abstracts to meet their information needs. This project, which is being conducted by the Intelligent Reference Systems Committee, is the first step in a broader plan to develop reference expert systems.

Considers the policies adopted with regard to the import car marketing strategy from East Europe. Looks at the success achieved by two car producers, and presents empirical evidence from an extensive market‐research study in order to examine the type of purchasing decision most open to influence by the marketing of East European producers Illustrates the problems and possibilities for East European producers in the West. Reveals that development through experienced Western distributors is often more preferable than handling the market direct.

To provide an overview of branding activity in the UK public library service.

A review of branding literature was undertaken. The primary research was conducted over a four‐week period and consisted of a questionnaire survey distributed to heads of services in order to gain data regarding branding of the service.

The research indicated that heads of service do give consideration to branding in their marketing plans. Branding properly planned and developed may be one way in which the public library service can raise its image and allow employees to take ownership of the service.

Owing to the time element involved in the gathering of data responses were not as high as previously anticipated.

A good insight into the application of branding in the UK public library sector which would interest practitioners and academics alike.

Contributes to the domain of knowledge which is weak in the area of branding in libraries.

The aim of this paper is to focus on the transition from slavery to wage workers in the American South and British West Indies, and the corresponding nature of the reporting and control procedures that were established in both venues, in order to create a disciplined workforce, and establish regular relations between employees and employers. It seeks to explain the differences in labour control practices between the two regions and to discuss the impact on these practices of accounting and other quantitative techniques c.1760-1870. In particular, it aims to consider the central role played by government in the process.

The study forms part of an archival research project, in which the authors have consulted archives in four Southern States (Alabama, Louisiana, Mississippi, and North Carolina), three Caribbean island nations, formerly British colonies (Antigua, Barbados, and Jamaica), and record repositories the length and breadth of Great Britain. The records of the Freedmen ' s Bureau (FB), located in the National Archives, Washington, DC, have been likewise visited. These primary sources have been supported by the extensive secondary literature on slavery and its aftermath.

In the USA, accounting for labour in the transition from slavery was typically ad hoc and inconsistent, whereas in the BWI it was more organised, detailed, and displayed greater uniformity – both within and across colonies. The role of the British Colonial Office (BCO) was crucial here. A range of economic and political factors are advanced to explain the differences between the two locations. The paper highlights the limitations of accounting controls and economic incentives in disciplining labour without the presence of physical coercion in situations where there is a refusal on the part of the workers to cooperate.

There is a relatively small volume of secondary literature comparing US and BWI slavery and its legacy. Likewise, the accounting implications of labour-control practices, during the transition from slavery to freedom, are largely understudied. The research also points to a need to assess the decision-influencing capabilities of management accounting systems in other transitional labour settings.

The purpose of this paper is to describe a £7.4 million training program for 8,500 employees, which helped bookmaker William Hill to introduce new electronic point of sale (EPoS) technology at its 1,630 betting offices across the UK.

Examines what gave rise to the need for the training, how it was planned and delivered, and the results it achieved.

Reveals that the company's customer‐service agents are now generally more customer‐focused. They have the skills to complete the whole life‐cycle of a bet, from accepting and processing to paying out, enhancing their working practices and adding more responsibility. Shop managers are able to spend more time maximizing the potential of their staff and are more visible to their customers. This means they have more time to sell the benefits of the new technology and inform customers how they can benefit. Managers also have more information about the efficiency and productivity of their staff and any cash discrepancies that may arise.

Shows that the increased emphasis on good teamwork and improved communication has improved the customer experience.

Details an award‐winning training program that has resulted in 8,500 employees embracing a change of culture and new set of working practices.

This chapter investigates the history, antecedents and drivers for the latest Fire and Rescue National Framework for England, published in 2018. It reviews the previous five national frameworks published since the first was introduced in 2004 and evaluates them against the model outline in Chapter 2. The authors suggest that that political expediency and speed of delivery have played a greater role in their development than improving services, increasing public safety and providing assurance to the public. It therefore highlights some key areas for improvement in both the national framework and in its implementation.

He has been with the company, as personnel manager, since 1982. The new position of manager — customer services, will encompass spares and service, installation and commissioning, rebuild and refurbishing and customer training.

The UK's Equal Opportunities Commission's Research Bulletin No. 10 is a special issue on this topic. It originated from a workshop which the EOC organised on the theme ‘researching women's issues’. There was a growing concern at the time that gender research was raising a number of issues which conventional research methods were not able to handle particularly well. Two of the papers presented at the workshop ‐ Richard Brown's keynote address and Audrey Hunt's retrospective on the role of quantitative survey methods in gender research ‐ are reproduced here for a wider audience.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.